Refund policy

Studio Unni Refund & Return Policy

Last Updated: August 14, 2026

Studio Unni LLC ("Studio Unni," "we," "us," or "our") sells commercial-grade equipment, custom and made-to-order products, restaurant furniture, disposable supplies, and related products.

Due to the commercial, specialized, custom, and/or made-to-order nature of many of our products, ALL SALES ARE FINAL, except in the limited circumstances expressly described below or where otherwise required by applicable law.

By placing an order with Studio Unni, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.

1. All Sales Are Final

Unless expressly provided otherwise in this policy or required by applicable law:

All purchases from Studio Unni are final and non-refundable.

We do not accept returns, exchanges, refunds, or cancellations for reasons including, but not limited to:

  • Change of mind or buyer's remorse

  • Ordering the wrong product

  • Ordering the wrong quantity

  • Incorrect measurements or specifications provided by the customer

  • Failure to verify product dimensions or specifications before purchase

  • Compatibility issues with the customer's equipment, electrical system, plumbing, space, or intended application

  • Changes to the customer's business plans

  • Project delays or cancellations

  • Failure to obtain required permits or approvals

  • Customer preference regarding color, appearance, size, or other characteristics that were accurately disclosed before purchase

  • Delivery delays outside Studio Unni's reasonable control

  • Failure to accept or receive a shipment

  • International customs, duties, taxes, or import requirements

  • Products no longer being needed or wanted

Customers are responsible for reviewing product descriptions, specifications, dimensions, quantities, compatibility requirements, and applicable policies before placing an order.

Please contact us at anna@studiounni.com before purchasing if you have questions about a product.

2. Custom & Made-to-Order Products

All custom and made-to-order products are final sale and non-returnable.

This includes, but is not limited to:

  • Custom ramen tables

  • Custom ramen stations

  • Custom furniture or fixtures

  • Products manufactured to customer-specified dimensions

  • Custom graphics

  • Custom branding

  • Custom-printed products

  • Special-order products

  • Products modified specifically for a customer's project

Custom Order Cancellations

Custom orders may be canceled within 24 hours of purchase only if production, design work, procurement, or customization has not yet begun.

Approved cancellations during this period may be refunded to the original payment method, less any non-refundable payment processing fees or costs already incurred specifically for the order, to the extent permitted by applicable law.

After 24 hours, or once design, production, customization, procurement, or other work has begun—whichever occurs first—the order becomes final and non-cancelable.

Design Proofs

When Studio Unni provides a digital design proof, the customer is responsible for carefully reviewing:

  • Spelling

  • Logos

  • Graphics

  • Colors

  • Placement

  • Dimensions

  • Layout

  • Other customization details

Once the customer approves the final proof, the approved design is considered authorized for production.

Studio Unni is not responsible for errors contained in a proof that was reviewed and approved by the customer.

Customer delays in providing artwork, specifications, measurements, or proof approval may delay production and delivery.

3. Ramen Induction Machines & Commercial Equipment

Ramen induction machines and other equipment sold by Studio Unni are commercial products.

All equipment sales are final.

Commercial equipment cannot be returned or exchanged because the customer:

  • Changes their mind;

  • Determines the equipment is unsuitable for their business;

  • Orders an incorrect model or quantity;

  • Cannot accommodate the electrical or installation requirements;

  • Cannot obtain required permits or approvals; or

  • No longer needs the equipment.

Customers are responsible for reviewing all available product specifications and confirming that the equipment is appropriate for their intended installation and application before purchasing.

A verified manufacturing defect or incorrect item received may qualify for a limited remedy under Section 5 below.

4. Disposable Ramen Bowls & Consumable Products

Disposable induction-safe ramen bowls and other disposable or consumable products are final sale.

We do not accept returns or exchanges of disposable or consumable products after shipment, including unopened cases, except where Studio Unni shipped an incorrect product or where a remedy is required by applicable law.

Custom-printed, custom-branded, or specially manufactured disposable products are also final sale and non-returnable.

5. Damaged, Defective, Missing, or Incorrect Items

Our final-sale policy does not eliminate the limited remedies described in this section.

Customers must inspect all shipments promptly upon delivery.

If you believe you received:

  • A product with a manufacturing defect;

  • An incorrect product;

  • An incorrect quantity; or

  • A shipment that arrived materially damaged,

you must contact Studio Unni at anna@studiounni.com within 48 hours of delivery.

Please include:

  • Your order number

  • Your name and contact information

  • A description of the issue

  • Clear photographs of the product

  • Clear photographs of the packaging

  • Video demonstrating the issue when applicable

  • Photographs of shipping labels and freight documentation when applicable

Customers must retain the original product, packaging, shipping materials, boxes, pallets, and accessories while a claim is being reviewed.

Claims submitted without sufficient documentation may be delayed or denied where permitted by applicable law.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.

6. Remedies for Approved Claims

A reported issue does not automatically qualify for a refund.

Studio Unni will review the documentation and circumstances surrounding the claim.

For a claim that Studio Unni determines is valid, we may provide an appropriate remedy, which may include, depending on the circumstances:

  • Replacement of the affected product;

  • Replacement of an affected component or part;

  • Repair;

  • Technical troubleshooting or support;

  • Correction of an incorrect shipment;

  • Store credit;

  • Partial refund; or

  • Another appropriate remedy.

A full refund may be provided when required by applicable law or when Studio Unni determines that replacement, repair, or another reasonable remedy is not appropriate.

Studio Unni may require the affected product to be returned or made available for inspection before issuing a replacement, credit, or refund.

This limited claim process does not create a general right to return products.

7. Shipping Damage

Shipping damage is handled in accordance with our Shipping & Delivery Policy.

Customers should inspect shipments immediately upon delivery and document visible damage before accepting or signing for freight whenever reasonably possible.

If an order arrives damaged, contact Studio Unni within 48 hours of delivery with photographs and supporting documentation.

Studio Unni will provide reasonable assistance in obtaining available shipping documentation and, where applicable, submitting or supporting a claim with the applicable carrier or shipping insurer.

Carrier and insurance claims are subject to the carrier's or insurer's terms, coverage limits, exclusions, and claim procedures.

Studio Unni does not guarantee the outcome of a third-party carrier or insurance claim.

Please refer to our Shipping & Delivery Policy for additional information regarding shipping damage, insurance, freight shipments, and carrier delays.

8. Non-Returnable Conditions

In addition to other restrictions contained in this policy, Studio Unni generally cannot accept a product for return if it has been:

  • Used

  • Installed

  • Powered on

  • Altered or modified

  • Damaged after delivery

  • Improperly installed

  • Misused

  • Disassembled

  • Missing components or accessories

  • Removed from required original packaging

  • Custom-manufactured or personalized

These restrictions do not prevent Studio Unni from requesting the return of a product as part of an approved defect or incorrect-item claim.

9. Compatibility & Installation

Customers are responsible for determining whether a product is appropriate for their particular business, location, equipment, infrastructure, and intended use before purchasing.

This includes verifying, where applicable:

  • Product dimensions

  • Electrical requirements

  • Voltage

  • Outlet or wiring requirements

  • Plumbing or drainage requirements

  • Counter or furniture dimensions

  • Installation requirements

  • Local health department requirements

  • Fire code requirements

  • Building requirements

  • Permits

  • Certifications

  • Other applicable regulations

Studio Unni does not guarantee that a product will satisfy every local regulatory or installation requirement unless expressly confirmed in writing.

Customers should consult qualified contractors and applicable local authorities when necessary before purchasing or installing commercial equipment.

10. Refund Processing

If Studio Unni approves a refund under this policy, the refund will generally be issued to the original payment method.

Approved refunds may take approximately 10–14 business days to process after all required inspections, documentation, or returns have been completed.

Your financial institution may require additional time to post the refund.

Original shipping, freight, handling, expedited shipping, customs, duties, brokerage charges, and similar costs are non-refundable unless the refund results from a Studio Unni error or otherwise required by applicable law.

11. Chargebacks & Payment Disputes

If you experience a problem with an order, please contact Studio Unni first so that we have an opportunity to investigate and address the issue.

Initiating a chargeback does not modify the terms of this Refund & Return Policy.

Studio Unni reserves the right to respond to payment disputes by providing relevant documentation to the applicable payment processor or financial institution, including:

  • Order records

  • Customer communications

  • Proof approvals

  • Shipping documentation

  • Tracking information

  • Proof of delivery

  • Product information

  • Applicable policies

  • Other relevant transaction records

Nothing in this section limits any rights available to customers under applicable law or applicable payment-network rules.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Studio Unni shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the purchase, installation, inability to use, or use of our products, including lost profits, lost revenue, business interruption, or similar commercial losses.

To the maximum extent permitted by applicable law, Studio Unni's aggregate liability arising from a particular product shall not exceed the amount paid to Studio Unni for that product.

Nothing in this policy excludes or limits liability that cannot legally be excluded or limited.

13. Force Majeure

Studio Unni is not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, supply-chain interruptions, government actions, customs delays, pandemics, carrier disruptions, war, civil disturbances, or similar events.

Please refer to our Shipping & Delivery Policy for additional information concerning delivery delays.

14. Governing Law

Except where otherwise required by applicable law, this policy and transactions with Studio Unni LLC are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any disputes relating to a transaction with Studio Unni shall be handled in accordance with applicable law and the dispute provisions contained in our Terms of Service.

15. Contact Us

We strongly encourage customers to contact us with product, compatibility, customization, or shipping questions before placing an order.

Studio Unni LLC
22 E Cantaloupe St
Heber, CA 92249
United States

Email: anna@studiounni.com
Phone: 442-270-4082

For questions regarding an existing order, please include your order number.

Checkout Acknowledgment

By placing this order, you acknowledge that Studio Unni products are sold on a final-sale basis and that returns, refunds, exchanges, and cancellations are not permitted except in the limited circumstances described in our Refund & Return Policy or as otherwise required by applicable law. You acknowledge that you are responsible for reviewing product specifications, dimensions, compatibility requirements, and applicable policies before completing your purchase.

By completing a purchase on this website, you acknowledge that you have had the opportunity to review this Refund & Return Policy before purchase.

Studio Unni may update this policy from time to time. Changes will apply subject to applicable law and the terms governing the applicable transaction.