Shipping policy
Studio Unni Shipping & Delivery Policy
Last Updated: August 14, 2026
Studio Unni LLC ("Studio Unni," "we," "us," or "our") ships commercial-grade products, including custom ramen tables, ramen induction machines, disposable induction-safe ramen bowls, and related restaurant equipment and supplies.
Because our products vary significantly in size, weight, customization, and availability, processing times, shipping methods, and delivery times vary by product.
By placing an order with Studio Unni, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.
1. Order Processing & Production Times
Processing and production times are separate from shipping transit times.
Estimated processing or production times may be displayed on individual product pages, during checkout, in your order confirmation, or communicated to you directly.
Custom & Made-to-Order Products
Custom ramen tables, custom fixtures, branded products, and other made-to-order items require production before shipment.
Production does not begin until all required information has been received, including, when applicable:
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Design selections
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Logos or artwork
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Measurements or specifications
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Shipping information
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Required approvals
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Approval of digital proofs
If a digital proof is required, production timelines may begin after final proof approval rather than the original purchase date.
Delays in providing information or approving proofs may delay production and delivery.
Production times provided by Studio Unni are estimates unless a guaranteed completion date is expressly provided in writing.
Ramen Machines: Typically processed within 2–5 business days.
Disposable Bowls: Typically processed within 2–5 business days.
Custom Ramen Tables: Typical production time is approximately 3–6 weeks after final design approval.
In-Stock Products
In-stock products such as ramen induction machines, induction-safe ramen bowls, and other supplies are generally processed as quickly as reasonably possible after payment and order verification.
Processing times may be extended during periods of high order volume, holidays, inventory shortages, or circumstances outside our reasonable control. Here are the general estimates:
Ramen Machines: Typically processed within 2–5 business days.
Disposable Bowls: Typically processed within 2–5 business days.
Custom Ramen Tables: Typical production time is approximately 3–6 weeks after final design approval.
2. Estimated Delivery Dates
Any delivery date or transit time displayed on our website or provided by Studio Unni is an estimate unless expressly stated otherwise in writing.
Estimated delivery consists of two separate periods:
Processing/Production Time + Carrier Transit Time = Estimated Total Delivery Time
For example, a product requiring production before shipment will not begin its carrier transit period until production is complete and the order has been transferred to the applicable carrier.
Studio Unni does not guarantee carrier delivery dates unless a specific guaranteed shipping service has been purchased and the applicable carrier provides such a guarantee.
3. Shipping Methods
Depending on the product, destination, and order size, Studio Unni may ship using:
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UPS
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FedEx
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USPS
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Freight/LTL carriers
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International carriers
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Local delivery services
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Other third-party logistics providers
Large or oversized products, including certain ramen tables, furniture, fixtures, and commercial equipment, may require freight shipping.
The shipping method available for your order depends on the product's dimensions, weight, value, and destination.
4. Shipping Charges
Shipping charges may be:
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Calculated at checkout;
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Included in the advertised product price when specifically stated;
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Invoiced separately;
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Calculated after purchase for oversized, freight, custom, or international orders; or
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Quoted directly by Studio Unni before the order is finalized.
Any shipping arrangement that differs from the standard checkout process will be communicated to the customer.
Shipping and handling charges are generally non-refundable once the applicable shipping service has been purchased or the order has shipped, except where required by law.
5. Freight & Oversized Deliveries
Certain Studio Unni products may require freight delivery due to their size or weight.
Unless otherwise stated, standard freight delivery may be curbside or to the carrier's standard delivery point and may not include:
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Inside delivery
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Unpacking
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Assembly
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Installation
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Placement inside your business
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Removal of packaging or pallets
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Liftgate service
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Delivery appointments
Additional freight services may be available for an additional charge.
Customers are responsible for ensuring that the delivery location can safely and legally accommodate the shipment, including adequate access for the delivery vehicle.
If a shipment cannot be delivered because of inaccurate information, restricted access, refusal of delivery without valid cause, or another condition within the customer's control, additional storage, redelivery, return freight, or related charges may be the customer's responsibility.
6. Delivery Inspection
Customers must inspect their shipment immediately upon delivery.
For freight shipments, inspect the packaging and merchandise before signing the delivery receipt whenever reasonably possible.
If visible shipping damage is present, customers should:
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Photograph the packaging and damage;
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Note the damage on the carrier's delivery receipt before signing, when applicable;
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Retain all packaging, pallets, boxes, and shipping materials; and
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Contact Studio Unni as soon as possible.
All damaged, defective, missing, or incorrect-item claims must be reported to Studio Unni with clear photographs and/or videos within 48 hours of delivery, consistent with our Refund & Return Policy.
Failure to report an issue within this period may limit our ability to assist with a claim, subject to applicable law.
7. Shipping Damage, Loss & Carrier Delays
Once an order has been transferred to a shipping carrier, transportation and delivery are performed by an independent third party.
Studio Unni is not responsible for carrier delays or service disruptions outside our reasonable control, including delays caused by weather, natural disasters, transportation disruptions, customs inspections, labor disputes, incorrect delivery information, or other carrier-related events.
If a shipment arrives damaged, is lost in transit, or experiences another carrier-related issue, please contact us promptly. We will provide reasonable assistance with obtaining available shipping documentation and, where applicable, submitting or supporting a carrier or insurance claim.
The availability and outcome of carrier or shipping insurance claims are subject to the applicable carrier's or insurer's terms and are not guaranteed by Studio Unni.
8. Shipping Insurance
Shipping insurance may be available or recommended for certain orders, particularly custom, oversized, freight, high-value, or international shipments.
If optional shipping insurance is offered and declined, the customer's ability to recover compensation for carrier loss or damage may be limited to the amount available under the carrier's standard liability terms.
Insurance coverage, exclusions, deductibles, claim requirements, and reimbursement limits are governed by the applicable carrier or insurance provider.
9. Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate delivery address and contact information.
Please review your shipping information carefully before completing your purchase.
If you discover an error, contact anna@studiounni.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered production, fulfillment, or shipment.
Additional costs resulting from an incorrect or incomplete address—including address correction fees, redelivery fees, storage charges, return shipping, or reshipment—may be charged to the customer when permitted by law.
10. Tracking Information
When tracking is available, tracking information will generally be provided after the shipment has been processed by the carrier.
Tracking information may take time to become active after a shipping label is generated.
Large freight shipments may use a PRO number, bill of lading, or other freight tracking method instead of a standard parcel tracking number.
11. International Shipping
Studio Unni may offer international shipping to select destinations.
International customers are responsible for ensuring that the products they order may legally be imported, installed, and used in their destination country.
International orders may be subject to:
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Customs duties
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Import taxes
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VAT or other local taxes
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Brokerage fees
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Customs clearance charges
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Inspection fees
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Documentation charges
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Other government or carrier-imposed fees
Unless Studio Unni expressly states in writing that an order is being shipped Delivered Duty Paid (DDP), duties, taxes, customs charges, brokerage fees, and other import-related charges are not included in the product or shipping price and are the responsibility of the recipient.
Customs processing may delay delivery. Studio Unni does not control customs inspections or clearance timelines.
Customers are responsible for providing any information or documentation reasonably required for customs clearance.
If an international shipment is refused, abandoned, returned, or otherwise undeliverable because the recipient fails to pay required import charges, complete customs requirements, or accept delivery, the customer may be responsible for resulting shipping, storage, customs, return, or disposal costs to the extent permitted by law.
12. Refused & Undeliverable Shipments
Customers should not refuse delivery solely because exterior packaging appears damaged unless instructed by Studio Unni or the carrier, or unless the shipment cannot reasonably be accepted.
If an order is refused or becomes undeliverable for reasons unrelated to a verified Studio Unni error, the customer may be responsible for return shipping, redelivery, storage, and other carrier charges.
Custom and made-to-order products remain subject to our Refund & Return Policy and do not become refundable merely because delivery is refused.
13. Local Pickup or Customer-Arranged Shipping
If Studio Unni approves local pickup or customer-arranged transportation, responsibility for transportation may transfer to the customer or their designated carrier upon pickup.
Customers arranging their own transportation are responsible for selecting an appropriate carrier and obtaining appropriate insurance.
Any special pickup or customer-arranged shipping terms communicated in writing for a specific order will apply to that order.
14. Order Changes & Cancellations
Shipping requests do not override our Refund & Return Policy.
Custom ramen tables may only be canceled within the cancellation period specified in our Refund & Return Policy. Once production has begun or the applicable cancellation period has expired, an order generally cannot be canceled because of shipping costs, delivery timing, or changes in the customer's circumstances.
Please review our Refund & Return Policy before placing an order.
15. Force Majeure
Studio Unni is not liable for delays or inability to fulfill or deliver an order caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, supply-chain interruptions, government actions, customs delays, pandemics, war, civil disturbances, carrier disruptions, or similar events.
We will make reasonable efforts to communicate material delays when information is available to us.
16. Contact Us
Questions about shipping should be submitted before placing your order, particularly for custom, oversized, freight, or international products.
Studio Unni LLC
22 E Cantaloupe St
Heber, CA 92249
United States
Email: anna@studiounni.com
For questions about an existing order, please include your order number and the name or email address associated with the order.
By completing a purchase through Studio Unni, you acknowledge that you have reviewed and agreed to this Shipping & Delivery Policy and our Refund & Return Policy.
Studio Unni may update this policy from time to time. The version applicable to an order will be subject to applicable law and the terms presented in connection with the transaction.